Experience
VP Clients Ehrlich Group (2022 – Present)
- Lead, guide, and manage other employees to implement a client-centric strategy
- Define and contribute to digital transformation to meet company needs
- Manage client satisfaction
Business Development Manager and Head of Sales Department Tmura Agency (2015-2022)
- Manage sales and prepare work plans to meet goals
- Motivate employees and managers to achieve sales targets
- Build and maintain strong relationships with existing and new clients
- Manage the implementation of a new BI system, including characterization, management, and QA
Director of Operations and Customer Relations Tmura Agency (2003-2015)
- Manage 7 teams of over 140 employees
- Build relationships with senior officials in leading companies
- Train pension license holders and employees in pension taxation, financial management, and beneficiaries
- Implement regulatory changes for businesses subordinate to the unit
Services
- Clients satisfaction
- Clients journey
- Digital transformation
Education
- Certified Director
- Bachelor’s degree in Business Management and Finance
- Pension license
Skills
- Customer relations
- Business development
- Sales management
- Team management
- Digital transformation
Ask Me About
- Customer satisfaction and journey management
- Team management and motivation
- Digital transformation initiatives
- Business development strategies
- Sales management techniques